Terms & Conditions

Effective Date: July 25th 2025

Welcome to louandlana.com. By using this website and making a purchase, you agree to the following terms and conditions:

1. General

Lou & Lana is a women’s fashion brand. These Terms govern all purchases, returns, website use, and customer rights.

2. Products & Availability

  • Product descriptions and pricing are kept accurate; however, errors may occur, and we reserve the right to correct them.

  • Availability is not guaranteed. If an item is out of stock, we will notify you and refund your payment.

3. Orders & Payments

  • Orders are processed once payment is confirmed.

  • We accept major credit cards, PayPal, and other secure payment methods.

  • Sales tax is applied where required by law.

4. Shipping & Delivery

  • Orders are processed in 2–3 business days.

  • Standard U.S. delivery: 5–7 business days after shipment.

  • Lou & Lana is not liable for delays caused by carriers, weather, or incorrect addresses.

5. Returns & Refunds

  • Returns are accepted within 30 days of delivery.

  • Items must be in original condition with tags attached.

  • Final sale and clearance items cannot be returned.

  • Store credit are processed within 5–7 business days after inspection.

6. Limitation of Liability

Lou & Lana is not responsible for indirect, incidental, or consequential damages arising from website use or product purchase.

7. Governing Law

These Terms are governed by the laws of the United States.