Privacy Policy
Effective Date: July 25th 2025
At Lou & Lana, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website louandlana.com or make a purchase from us.
1. Information We Collect
Personal Information: name, email, phone number, shipping and billing addresses, payment details.
Account Information: login details if you create an account.
Order Information: items purchased, order history, returns, and refunds.
Technical Information: IP address, browser type, device type, and cookies.
2. How We Use Your Information
We use your data to:
Process and deliver your orders.
Communicate with you about your purchase, returns, or inquiries.
Improve our website, services, and product offerings.
Send promotional emails if you opt-in (you may unsubscribe anytime).
Comply with legal and tax obligations.
3. Sharing of Information
Lou & Lana does not sell your personal data. We may share limited data with:
Shipping carriers to deliver your order.
Payment processors to complete transactions.
Service providers for website hosting, analytics, and customer support.
4. Data Security
We use secure encryption and industry-standard safeguards to protect your data. While no system is 100% secure, we take all reasonable measures to prevent unauthorized access.
5. Cookies
Our website uses cookies to improve site functionality, personalize your experience, and track analytics. You may disable cookies in your browser, but some features may not work properly.
6. Your Rights
You may request to access, correct, or delete your personal information by contacting us at support@louandlana.com.